DStv BUSINESS ENHANCING CUSTOMER EXPERIENCE

 DStv Business has improved customer experience with the introduction of additional avenues through, which customers can get assistance whenever they need it.

The DStv Business call center operates daily 8am - midnight enabling the customer service officers respond to customer queries received through the customer service telephone numbers, via emails and also through the social media platforms day and night.

The call center can be reached on +254711066550  every day from 8am to midnight. As always prompted, the calls are recorded for quality assurance. Armed with the smartcard number, the customers can also can also reach out to the customer service team via the email address kenyadstvbusiness@ke.multichoie.com which is responded to within minutes. Customers also have an option of filling the contact form accessed at https://www.dstv.com/business/en-ke/.

DStv Business customers can also be assisted efficiently through the company’s official social media pages and handles. The company has a presence on Facebook (@DStvKenya), Twitter (@DStv_Kenya).

For those who would still like physical assistance, they can visit any of the Multichoice branches across the country located at Greenspan Mall, Sarit Centre Mall, Junction Mall and Capital Centre in Nairobi, with one branch located in Nyeri, Mombasa, Ongata Rongai, Kisumu, Eldoret and Nakuru respectively. The branches are open daily from 8am to 9pm on weekdays, 9am to 9pm on weekends and 9am to 5pm on public holidays. DStv Business customers can also visit MultiChoice Kenya service centers across the country. .

 

DStv Business packages have been tailored to suit the needs of hotels, lodges, B&Bs, pubs, clubs, restaurants and offices. DStv commercial customers’ businesses are at their best with superior world-class international and local entertainment to help them make their hotel, pub, club office, serviced apartments the preferred top destination and deliver world-class entertainment.

Last year, DStv Business revamped its packages to cater for different business entertainment needs for this important commercial segment. The refreshed packages are DStv Stay targeting lodges and hotels, DStv Play targeting pubs and restaurants and the DStv Work tailormade for offices.

Chainalysis, US Feds Show Crypto is not Anonymous

Wired had a great long read on how the US, UK and South Korean agencies took down an online child porn ring with devastating thoroughness, despite the ring operating in the dark web, and using only cryptocurrency for its transactions.

Despite the long-held notion that Crypto offers anonymity, it turns out it is not for a couple of reasons. One, because of the consensus protocol that blockchain uses, where each transaction is verified by all the other users (nodes), it means that transaction is forever embedded/recorded. Sort of like a time stamp. Number two, at some point, there has to be an exit where the bitcoin is converted into cash or enters a regulated space such as a crypto exchange where owners are required to keep records of accounts' holders.

So it was that Chainalysis, a crypto analysis firm, managed to come up with a way to track bitcoin transactions through the blockchain up to where they exit into the real world. Reactor, as its tool is called, has helped investigators across the world break up criminal chains and hacker groups who operate in the cryptoworld ostensibly because of its anonymity.

DStv, GOTV to exclusively show World Cup 2022

Pay-tv providers, DStv and GOTV, will have exclusive rights to show this year's FIFA World Cup in Kenya, and on the African continent, rights-holder Multichoice Kenya announced yesterday.

Because of the extra-ordinary high temperatures in Qatar, the World Cup will for the first time be held in November/December, when it is likely to be winter and a bit cooler in the Middle Eastern kingdom.

According to the draw released yesterday by FIFA, Group A will feature host nation Qatar, African representative Senegal, powerhouse Netherlands, and Ecuador.

England will headline group B, along with the USA, and bitter political foe Iran.

Lionel Messi will lead Argentina as it takes on Group C rivals Mexico, Saudi Arabia, and Poland.

Defending world cup champions France lead Group D with European rivals Denmark and African rep, Tunisia, their main threats.

After their 7-goal demolition by Germany in Brazil 8 years ago, Spain will once again face their rivals in Group E which will also feature a dangerous Japan.

Morocco in Group F, will take on World Cup 2018 runners-up Croatia, as well as Belgium and Canada.

Cameroon have a tall task in Group G with powerhouse Brazil to overcome as well as Switzerland and Serbia.

Finally, Group H looks unpredictable with Africa's Ghana paired with South Korea, Uruguay, and Cristiano Ronaldo's Portugal.