DStv BUSINESS ENHANCING CUSTOMER EXPERIENCE

 DStv Business has improved customer experience with the introduction of additional avenues through, which customers can get assistance whenever they need it.

The DStv Business call center operates daily 8am - midnight enabling the customer service officers respond to customer queries received through the customer service telephone numbers, via emails and also through the social media platforms day and night.

The call center can be reached on +254711066550  every day from 8am to midnight. As always prompted, the calls are recorded for quality assurance. Armed with the smartcard number, the customers can also can also reach out to the customer service team via the email address kenyadstvbusiness@ke.multichoie.com which is responded to within minutes. Customers also have an option of filling the contact form accessed at https://www.dstv.com/business/en-ke/.

DStv Business customers can also be assisted efficiently through the company’s official social media pages and handles. The company has a presence on Facebook (@DStvKenya), Twitter (@DStv_Kenya).

For those who would still like physical assistance, they can visit any of the Multichoice branches across the country located at Greenspan Mall, Sarit Centre Mall, Junction Mall and Capital Centre in Nairobi, with one branch located in Nyeri, Mombasa, Ongata Rongai, Kisumu, Eldoret and Nakuru respectively. The branches are open daily from 8am to 9pm on weekdays, 9am to 9pm on weekends and 9am to 5pm on public holidays. DStv Business customers can also visit MultiChoice Kenya service centers across the country. .

 

DStv Business packages have been tailored to suit the needs of hotels, lodges, B&Bs, pubs, clubs, restaurants and offices. DStv commercial customers’ businesses are at their best with superior world-class international and local entertainment to help them make their hotel, pub, club office, serviced apartments the preferred top destination and deliver world-class entertainment.

Last year, DStv Business revamped its packages to cater for different business entertainment needs for this important commercial segment. The refreshed packages are DStv Stay targeting lodges and hotels, DStv Play targeting pubs and restaurants and the DStv Work tailormade for offices.