A possible configuration error in one
of leading mobile operator Safaricom's core routers left users in and around
parts of Nairobi locked out of the network earlier this morning.
Confirming the outage, Safaricom's
Director of Corporate Affairs, Nzioka Waita, said areas where users were
affected included Westlands, Karen, Langata, CBD and Kinoo areas.
The problem was
still being investigated by Safaricom engineers to establish the cause as of
writing of this article.
However, such core
network outages are usually caused by configuration errors in one or more of the
core routers e.g. a network change control error.
This could be due to a software upgrade or a keystroke error by a data engineer causing traffic blockage.
This could be due to a software upgrade or a keystroke error by a data engineer causing traffic blockage.
Such a router placed in a key distribution point can cause massive outages.
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