Top brass at Airtel's Parkside Towers offices were furious with a local developer who opted to shut down code that subscribers rely on to make USSD queries such as balance, reloading bundles and the like.
The developer, apparently hired through Airtel's IT support services partner IBM, reportedly pulled the plug on the code which had been deployed to several African countries operations after a disagreement with his client.
As a result, Airtel's subscribers have been unable to make simple requests or even purchase data bundles.
Reacting fast, bosses at Parkside have brought in two programmers who worked with the renegade developer to restore the code.
Kenya is largely said to have recovered and other countries are also being addressed as well.
Sources said the developer whom we can only name as Bob was "incredibly stupid" to pull of such a move especially with so many other local developers lining up to market their solutions to Airtel/IBM.
The move is seen as impacting negatively on local developers whom the multinationals might never want to enter into contracts with going forward.