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Monday, July 13, 2015


Why I have Stopped Using my Startimes

By Dickson Otieno
I have a problem with Startimes: Poor signal. I know it is because of the location. Moi University main campus is in the village. But that’s far from the point. I have a couple of other issues.
Back in December of 2013 I bought one of those set top boxes from Startimes. I was to use it in Maseno area. And it worked, and still works well. Signal strength 42%, Signal quality 68%. Then last month I bought the new Startimes SD set top box. I remember tweeting them and asking for a HD box and they said they weren’t yet available.
Setting it up was a struggle. The guy who was supposed to help me set it up from Startimes could only be available after one week. And the box was for some reasons also faulty: Smartcard error. So I had to travel 41km to town, have the box replaced and set it up myself. Internal aerial wouldn’t do. External only. And the external aerial, said the customer care ‘executive’ via a phone call, should face a particular direction......Read the rest on

1 comment:

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